Start with the task, status, or decision in front of you.

Timing depends on the plan, website scope, content readiness, domain or phone changes, provider approvals, data import, and number of workflows. You receive a scoped launch plan after discovery rather than a fixed-date promise.

Velocity is designed around familiar service-business tasks and guided onboarding. You still make the business decisions and complete account-owner verification when a provider requires it; the technical work is translated into reviewable steps.

Onboarding reviews the current site, forms, domain, tracking, and customer journey. The right path may be to connect it, use Velocity landing pages, or move to a Velocity-built site.

Pages, forms, templates, automations, Voice Agent behavior, and campaigns should be reviewed with their readiness conditions before activation.

When an eligible call meets the configured conditions, VelocityReply can send an approved SMS response through the connected phone provider and retain the conversation context for follow-up.

Velocity includes connection paths for phone and SMS, inbound email, Meta messaging, and website chat. Availability depends on provider connection, approvals, plan access, and account configuration.

Creative Studio supports service-business templates, visual image/video/audio workflows, review states, a connected library, and approved output paths such as website, service, or campaign use where supported.

The Gemini live Voice Agent can use approved business knowledge, speaking preferences, allowed capabilities, and transfer or voicemail fallback. Its actual behavior depends on configuration and provider readiness.

Create monthly, quarterly, or yearly service plans, define benefits, enroll an existing customer, and manage membership and eligible billing status from the connected customer record.

Velocity can prepare and send review requests through configured channels, track request state, collect feedback, and support response workflows. Timing, consent, templates, and platform policies remain part of the business configuration.

Core is $297 per month, Pro is $497 per month, and Scale is $997 per month. Yearly billing includes two months free at the current published rates.

Plans change active capacity and access to advanced tools. Core includes connected operations, Pro adds higher limits plus chat, automated nurture, Voice Agent access, and custom branding, and Scale adds unlimited listed capacity plus Creative Studio and Ad Ops.

No. Ad spend, domain registration, carrier or messaging usage above included allowances, and applicable third-party provider costs are separate.

Use the billing controls shown in your Velocity settings when available. If the required control is not present for the account, send a support request without including card numbers or credentials.

Confirm the email address and business environment, use the password reset flow, and record the exact error. If it persists, contact support with the time and affected account, but never send a password.

Connection, provider approval, identity or business verification, billing, permissions, a successful test, and workflow activation can be separate states. Check the provider status and listed readiness items.

Delivery can be affected by consent or opt-out state, number type, carrier filtering, registration, message content, provider balance, or configuration. Use the message status and provider error code when available.

Confirm it is active, its trigger conditions match the record, required consent and provider state are satisfied, and no readiness block is shown. Then inspect the automation log for the event and error.

Check Velocity notification settings, browser or device permissions, the business account in use, and whether the event is assigned to you. Include an example event and time in a support request.